Contact Us

A human reads every message. We usually reply the same day, and always within 48 hours.

Business details

• Service: HomeShoot AI — AI-generated themed family photoshoots
• Legal name: Kapadia Jaimin (sole proprietor)
• Trade name: Rivi Growth
• Constitution: Proprietorship
• GSTIN: 24GDNPK0730D1ZV
• Email: hello@homeshootai.com

Registered address

This is our principal place of business as registered under GST. We are a fully online service — please contact us by email rather than visiting in person.

Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, complaints about the service or about content may be directed to our grievance officer:

• Name: Jaimin Kapadia
• Designation: Proprietor & Grievance Officer
• Email: hello@homeshootai.com (subject line: "Grievance")
• Acknowledgement: within 48 hours of receipt
• Resolution: within 30 days, as required by law

How complaints are tracked

Every complaint you send us is logged and receives a ticket number by email, usually within a few minutes. Quote that number in any follow-up and you can check the status of your complaint at any time by replying to that email or writing to us with the number.

We acknowledge complaints within 48 hours and resolve them within 30 days. If you are not satisfied with our resolution, you may escalate to the National Consumer Helpline on1915 or atconsumerhelpline.gov.in, or file a formal complaint through the government'se-Jagriti portal.

Data and privacy requests

To have your photos deleted sooner than the standard 7 days, or to ask any question about how your data is handled, email us with the subject line "Privacy request". See our photo privacy policyfor the full picture.

Refunds and delivery

Refund claims are covered by theFrame-Worthy Guarantee; every order is delivered digitally by email within 24 hours. For anything urgent about a live order, email us and mention your order details.